Watching
Uptime and error monitoring, monthly dependency review, and a short written health note. Suited to stable products with few changes.
Support & care
Tending what we have grown
Software keeps changing after launch: operating systems update, libraries age, users find edge cases. Care keeps your product healthy instead of letting it quietly decline.
Three depths of care
Tending
Everything in Watching, plus a reserved block of time each month for fixes and small improvements, and preparation for annual iOS and Android releases.
Growing
A continuing development rhythm with planned releases, roadmap sessions and design support alongside maintenance.
Response routes and scope are agreed in writing for each client. We do not offer emergency out-of-hours cover unless separately agreed; standard hours are Monday–Friday, 09:00–18:00 UK time.
Before you report a fault
A good report saves hours. Include:
- What you were trying to do
- What happened instead, with exact error text
- Device, operating system and app or browser version
- Whether it happens every time or occasionally
- Screenshots or a short screen recording, sent separately on request
- Never send passwords or personal data of your customers
Send a support request
For existing products — whether built by us or inherited. We reply within working hours.